Office / store
Address: 949-1 Kamishibuncho, Iwamizawa City, Hokkaido 068-0836 Phone: 0126-44-2540
Our beads are sold as parts for handmade accessories and handmade jewelry. Anyone can purchase only "Ren's products" at the store. Due to the convenience of the display, individual products cannot be viewed or purchased. If you write down the product code of the product you want to see and bring it with you, you can see it efficiently. We will accept your request by e-mail except during business hours.
We cannot accept inquiries about advertising solicitations or various sales over the phone.
Tue-Sat As a general rule, 10:00 am to 5:00 pm
Closed on Sundays and Mondays
(Note)Business hours and days are often changed without notice, so please check by phone in advance when you come to the store.
The following description applies to shopping at our online shop, not to custom-made contracts.
Necessary charges other than the product price
Shipping and COD fees・ Bank transfer fee ・ Postal transfer fee
As a general rule, we will accept returns for items that have been contacted in advance by phone or email within 7 days of the arrival of the item. If the reason for the return is not an initial defect and all or part of the shipping fee was at our expense, you may be charged for the shipping fee.
In the case of initial defect, we will exchange it for a good product after receiving the defective product returned by the method we specify. (In this case, the shipping fee to return the defective goods will be paid by us in some way.)
If the item cannot be exchanged with good product, we refund for the product.
(Note) Some of the beads may be deformed or cracked in a strand (not a single item but sold as a series of beads with a certain number of beads threaded through the string). However, please note that it will not be subject to initial defects unless the number of non-defective products is less than the "Quantity / Sales unit" (quantity per strand) described in the product information. Please note that the string cannot be replaced after it has been cut and disassembled. The number of beads included in one strand may varies slightly depending on the strand.
Unlimited in stock
Delivery time (shipping time of goods)
- For online payment: within 2 business days of ordering
- C.O.D .: Within 2 business days from the date of your order
- For bank transfer: Within 2 business days from the date of confirmation of remittance
- Credit card payment (online)
- PayPalsettlement (online)
- Cash on delivery
- Bank transfer (payment deadline:From sending an email with the transfer account informationWithin 7 days)
Issuance of receipts
Unless otherwise requested, we will not issue a receipt.
- For credit card payment, please use "Usage details" and direct debit information instead.
- For PayPal payment, please follow the same procedure as card payment.
- In case of bank transfer, please use the quotation email / delivery note sent from our shop and the record of bank payment.
- For cash on delivery, please use the "Cash on Delivery Receipt" affixed to your luggage. (The name of the recipient is the name of the orderer)
If you need a receipt issued by our shop for some reason, please follow the procedure below.
- In the case of bank transfer ... Enter your request for issuance of a receipt in the "Communication column" displayed under the total column on the right side of the screen displayed by pressing the "View cart" button during the order procedure. give me. At that time, unless otherwise specified, a receipt in PDF file of your order will be attached to the email.
- If you forget to fill in the communication field when ordering, please let us know your request by e-mail.
- If you need a paper receipt for some reason, we will issue it and include it in your luggage if you instruct us, but if you need a stamp fee, please bear it.
- Please note that in the above cases, we will not be able to send the item if it is not in time for the item to be shipped. If you send it at a later date, shipping fee will be charged.
- In the case of cash on delivery, it has already been handed over to you after the item arrives.Please mail the "Cash on Delivery Receipt" to our shop. At that time, please enclose a return envelope with stamps and a revenue stamp if necessary.
Please let us know in advance by email or phone that you would like to return the product, and within 7 days from the date of delivery. After that, it is decided after confirming the reason for the return.
Return shipping fee
In case of initial failure, it is borne by the store, otherwise it is borne by the customer
Refund remittance fee and product price refund time
If the damage is due to initial failure, it will be borne by the store, otherwise it will be borne by the customer.
In the case of returns that are not attributable to our shop, we will refund the item promptly after the item is returned to our shop and the price is paid to our shop. It may take up to 60 days. In the case of payment by bank transfer, refund will be given immediately after the returned product arrives.
In the case of cash on delivery, please note that if the customer does not receive it and returns it to our shop, we will charge the shipping fee and the cash on delivery fee.
When delivering, we will carefully wrap it with safety and light weight in mind and send it with a product number code. We will enclose a delivery note addressed to the orderer.