When your order is shipped by "mail" of Japan Post, there are cases where it does not arrive at the time when it should normally arrive.

The possible causes of such cases are as follows.

1) Delivery is delayed for some reason on the Japan Post side.

2) There is an error in the "Delivery Address" stated at the time of ordering.

3)Even if the "Delivery Address" is correct, the post office did not register the current address because the "Notice of Relocation" due to the move was not submitted to the post office, so it was excluded from the delivery target.


In cases 2) and 3), the mail will be returned to our shop.

If you are aware of the possibility of 3) above, please contact the nearest post office.

If the mail is returned to our shop, we will notify you by email.