About Receipts

About Receipts

In online shopping, official proof of payment is generally provided by transaction statements or payment receipts issued by each payment method. Therefore, there is no obligation to issue a receipt. However, as part of our services, we may issue receipts upon request, within the limitations of our system. Please note that this service is simplified due to system constraints.

  • Receipts will only be issued if requested in the “Order Instructions” field of the cart at the time of checkout.
  • To request a receipt, please write "Receipt required" in the “Order Instructions” field displayed under the total amount on the right side of the shopping cart during the checkout process.
  • The “Order Instructions” field is located below the order total on the right side of the cart page. With items in your cart, click the cart icon on the right side of the black header with our logo, then click “View Cart&Order instructions”.In the “Order Instructions” field, enter “Receipt required” and click the Save button.
  • Orders under ¥50,000 will include a paper receipt with the shipment, while a PDF receipt will be sent by email for orders of ¥50,000 or more.
  • The receipt can only be issued in the name of the person who placed the order.
  • The description on the receipt is limited to: “Payment for the items listed on the enclosed stetement of delivery.”
  • If you do not request a receipt in the “Order Instructions” field when placing your order, we will not be able to issue one even if you request it by email after your order has been completed.
  • Receipts cannot be reissued.
  • If the above does not apply, please use the following documents as receipts depending on your payment method:

Credit Card Payment : Please use the usage statement issued by your credit card company.

Bank Transfer : Please use the payment receipt issued by your financial institution.

PayPal Payment : Please download the payment details from your PayPal transaction history, or use the email sent by PayPal after your payment.

* If you also need details of your order in addition to the above, please use the order confirmation email sent after your order or the statement of delivery included with your shipment.