About Receipts

About Receipts

In online shopping, official proof of payment is generally provided by transaction statements or payment receipts issued by each payment method. Therefore, there is no obligation to issue a receipt. However, as part of our services, we may issue receipts upon request, within the limitations of our system. Please note that this service is simplified due to system constraints.

• Receipts will only be issued if requested in the comments section of the cart at the time of ordering.
• Please note that we can only issue receipts with a blank recipient name. If you require a name, please use the documents listed under “If the above does not apply, please use the following documents based on your payment method.”
• If a receipt is requested, and the payment amount is less than 50,000 yen, we will include a paper receipt with the shipment. For payments of 50,000 yen or more, a PDF receipt will be sent via email.
• To request a receipt, please write "Receipt required" in the comment box of "Order instructions" displayed under the total amount on the right side of the shopping cart during the checkout process.
• You can access the shopping cart by clicking the cart icon on the right side of the black header with the logo. On the screen that appears, click the “View Cart” button. The "Order instructions" section is located under the total amount on the right side of the shopping cart. Click the downward arrow (below the total) to open the comment box. Enter your request there and press the save button.
  
• Please note that if you complete the order without entering anything in the comments section, we cannot issue a receipt. We are also unable to process receipt requests sent by email after the order is completed.
• Receipts cannot be reissued. Thank you for your understanding.
• If the above does not apply, please use the following documents as receipts depending on your payment method:
  • Credit Card Payment: Please use the usage statement issued by your credit card company.
  • Bank Transfer: Please use the payment receipt issued by your financial institution. For online banking, please print the screen confirming the completed transaction.
  • PayPal Payment: Please log in to PayPal and download your payment history, or use the confirmation email sent by PayPal after your payment.

* If you require an order detail summary, please refer to the order confirmation email sent after your purchase or the delivery note included with your order.