As a general rule, we will accept returns for items that have been contacted in advance by phone or email within 7 days after the item arrives. (however,We cannot accept returns for orders with enlarged bead holes or other processing. )

If the reason for the return is not an initial defect and the shipping fee was paid by our shop at the time of purchase, we may ask you to bear the original shipping fee depending on the amount.

In the case of an initial defect, we will exchange it for a non-defective product after receiving the return by the method specified by our store. (In this case, the return shipping fee will be borne by our shop.)
If the exchange is not possible, we will refund the product price that has already been paid.

■ Products that can be returned (products that meet the following conditions)

1) Products that are sold in series and the string is not cut
(Note) Products that are sold as a series of beads (not sold individually but as a series of beads with a certain number of beads passed through a string) may have deformation or cracks in some of the beads, but in that case However, it is not subject to initial defects, so please be aware of this before purchasing. In addition, please use it after confirming the above things when the product arrives. Please note that once the "string" is cut and taken apart, it cannot be replaced. In addition, the number of pieces included in a run is approximate and may vary slightly depending on the run.

2) Products that can be returned in a state where it is possible to immediately identify which beads have which product number.

3) Products other than gift cards

Deadline for returns

Within 7 days from the date of delivery. After that, we will decide after confirming the reason for the return.

return shipping

In the case of damage due to initial defects, the store is borne, otherwise the customer is borne.

Return method

* Any return method is fine as long as it is a traceable method. Please note that in the case of a return due to the customer's preference, the return shipping fee will be borne by the customer.
*Please let us know the tracking number after shipping.
*Please include a note with the bank account information for the refund in the package.

About refund

Upon receipt of the returned product, we will inspect it and process the refund as soon as possible.
(In the case of a return that is not attributable to our shop, if the sales price of card payment, PayPal payment, or cash on delivery payment has not arrived at our shop, we will promptly process the refund after the payment has arrived at our shop. (It may take up to 60 days.In the case of payment by bank transfer, the refund will be made as soon as the returned product arrives.)
We will contact you by email when the refund procedure is completed.

Refunds will be made according to the payment method at the time of purchase as follows.

■ In the case of credit card payment
Refunds will be made through the credit card company. Depending on the closing date of the credit card used, the refund may be made after the next month after the withdrawal.
In addition, if the return is not attributable to our store, we will deduct the settlement fee and shipping fee incurred at the time of purchase from the refund amount.
If the shipping fee was paid by our shop at the time of purchase, the actual shipping cost will be deducted.

■ In the case of PayPal payment
It will be credited to the funding source you used when you paid with PayPal.
・If you paid with a credit or debit card, the refund will be made to that card. Depending on the closing date of the credit card used, the refund may be made after the next month after the withdrawal.
・If you paid from your PayPal balance, it will be refunded to your PayPal balance.
・If you paid by direct debit from your bank account, the refund will be made to that bank account. If we are unable to refund to your bank account, it will be refunded to your PayPal balance.
In addition, if the return is not attributable to our store, we will deduct the settlement fee and shipping fee incurred at the time of purchase from the refund amount.
If the shipping fee was paid by our shop at the time of purchase, the actual shipping cost will be deducted.

■ Bank transfer
Refunds will be made by bank transfer to your designated bank account.
In addition, in the case of a return that is not attributable to our store, we will deduct the shipping fee and refund transfer fee that occurred at the time of purchase from the refund amount.
If the shipping fee was paid by our shop at the time of purchase, the actual shipping cost will be deducted.

■ In the case of cash on delivery settlement
Refunds will be made by bank transfer to your designated bank account.
In addition, in the case of a return that is not attributable to our store, we will deduct the shipping fee and refund transfer fee that occurred at the time of purchase from the refund amount.
If the shipping fee was paid by our shop at the time of purchase, the actual shipping cost will be deducted.

■ In the case of gift card payment
We will refund the balance of the gift card.
In addition, if the return is not attributable to our store, we will deduct the shipping fee from the refund amount and refund it.
If the shipping fee was paid by our shop at the time of purchase, the actual shipping cost will be deducted.view gift cards